Theme 2: Sustainable Work and Employment in an Age of Technological Disruption

Automation, robotisation, AI and big data are having a transformative effect on the world of work. All considerations have focused on the consequences of the developed world of the Global North. The UN Conference of Trade & Development (UNCTAD) report of 2017 explicitly spelled the threats for previously offshored and relocated IT and ITES work to the less developed/developing countries, notably India and the Philippines, because the locational drivers over lower labour costs would be undermined by automation. Thus, job displacement consequences and the transformation of existing jobs have become urgent research questions, raising a dominant challenge to contested notions of sustainability.

Theme Projects

Globalised Customer Interactive Services in an Age of Disruption: Implications for Onshore, Offshore and Nearshore Work and Employment

Project Team
  • Dora Scholarios: University of Strathclyde
  • Phil Taylor: University of Strathclyde
Partners
  • Professor Bino Paul, Tata Institute of Social Sciences, Mumbai (bino@tiss.edu)
  • Dr Johnson Minz, Tata Institute of Social Sciences, Mumbai (johnson.minz20@gmail.com)
  • Professor Snehal Shah, SP Jian Institute of Management and Research, Mumbai (snehal.shah@spjimr.org

The Consequences for Labour of the Platform Economy: the Case of Uber and Ola and Mumbai Taxi Drivers Brief description

Project Team
  • Dora Scholarios: University of Strathclyde
  • Phil Taylor: University of Strathclyde

Work Organisation and the Experience of Work in Philippines BPO

Partners
  • Global Labour University
  • https://www.global-labour-university.org/index.php?id=382
  • Union Network International
  • Unites Pro (India)
  • Unite the Union
  • Communication Workers Union

Team

  • Dora Scholarios, University of Strathclyde
  • Phil Taylor, University of Strathclyde
  • Johnson Minz, Tata Institute of Social Sciences, Mumbai